Speed, with quality
We deliver your work fast and to a high standard, through on-demand services and a specialised team.
Excellent Solutions
A beginning for the future of your business
Your partner in business success
Integrated business services in the Kingdom since 2004: HR, call centers, operations and outsourcing, management consulting, debt collection and cybersecurity.
Our partners in excellence
- HR solutionsSourcing, hiring, outsourcing and managing the people your business …
- Call centersFully run contact centers, with trained multilingual teams serving …
- Operations and outsourcingWe take on the day-to-day operations so your organisation …
- Management consultingConsulting built on two decades of experience: diagnosing challenges, …
- Debt collectionWe manage your collections for you, with current communication …
- CybersecurityProtecting systems and data to ISO 27001:2022, from endpoint …
Our services
Comprehensive solutions to support your success
We serve large, mid-size and emerging companies across sectors with comprehensive, specialised solutions.
- HR solutions Sourcing, hiring, outsourcing and managing the people your business needs, national and expatriate.
- Call centers Fully run contact centers, with trained multilingual teams serving your customers by phone and digital channels.
- Operations and outsourcing We take on the day-to-day operations so your organisation can focus on its strategic goals.
- Management consulting Consulting built on two decades of experience: diagnosing challenges, setting strategy and reshaping systems.
- Debt collection We manage your collections for you, with current communication technology and an approach that keeps customer relationships intact.
- Cybersecurity Protecting systems and data to ISO 27001:2022, from endpoint protection to a 24/7 security operations center.
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Large enterprises
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Mid-size companies
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Startups
Our figures
Figures we are proud of
- Client retention
- 90%
- Increase in productivity
- 85%
- Equipped call-center seats
- 12K+
- Specialised positions filled
- 15K+
Why us?
The secrets behind our excellence
Equipped work sites in central Riyadh
Work sites equipped with the latest technology to manage our clients' projects and run their operations, in a strategic location in central Riyadh.
Certified and recognised
ISO 9001:2015 and ISO 27001:2022, with national and GCC awards for job localisation and customer experience.
Who we are
A clear vision and firm values
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01
Our vision
To be the preferred and leading service provider for local and regional clients.
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02
Our mission
To deliver competitive, high-quality solutions that add value, reduce costs and raise our clients' satisfaction.
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03
Our goals
To consistently add distinctive value for our clients through high-quality services.
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04
Our values
Customer focus, integrity, innovation and team spirit.
- Customer focus
- Integrity
- Innovation
- Team spirit
Certifications and awards
Certified with the highest global standards
We take pride in holding prestigious local and international certifications, affirming our commitment to the highest standards of quality and efficiency in business solutions.
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Certificate · 2023ISO 9001:2015 quality management
Quality management system
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CertificateISO/IEC 27001:2022 information security
ISO Cert International
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AwardPrince Naif Golden Award for Saudization
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AwardPrince Naif Diamond Award for Saudization
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Award · 2011GCC Job Nationalisation Award
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Award · 2017INSIGHTS Middle East Best Call Center Award
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Award · 2024CX World Award
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CertificateCOPC Certified Contact Center Manager
COPC
Questions
Quick answers
Did not find your answer? Call us on 920003306.
What services does Excellent Solutions offer?
Six: HR solutions, call centers, operations and outsourcing, management consulting, debt collection and cybersecurity.
Who do you work with?
Large, mid-size and emerging companies and government entities, including banks, telecom, finance and e-commerce companies.
How do I request a service?
From the Request a service page: choose the service and answer its questions, and the right team will contact you. You can also call us on 920003306.
Are you certified?
Yes. We hold ISO 9001:2015 for quality management and ISO/IEC 27001:2022 for information security.
Where are you based?
Our head office and equipped work sites are in Riyadh, we have been in Jeddah since 2008, and we serve clients across the Kingdom.