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Our services

Services built around your business goals

At Excellent Solutions we provide services tailored to your business goals, with the highest levels of quality and flexibility.

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What we offer

Six fields, one partner for your business

At Excellent Solutions we provide services tailored to meet your business goals, with the highest levels of quality and flexibility.

  • Flexible services, tailored to every client
  • Efficient operation and support of contact centers
  • Professional teams with hands-on field experience

Our services

Comprehensive solutions to support your success

01

HR solutions

Sourcing, hiring, outsourcing and managing the people your business needs, national and expatriate.

  • Recruitment and sourcing
  • Performance appraisal and talent management
  • Policies and procedures
  • Regulatory compliance advice
  • Incentive and reward programmes
  • Setting up HR departments
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02

Call centers

Fully run contact centers, with trained multilingual teams serving your customers by phone and digital channels.

  • Inbound and outbound customer service
  • Specialised technical support
  • Professional telesales
  • Operations management
  • Specialised staff management
  • Service around the clock
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04

Management consulting

Consulting built on two decades of experience: diagnosing challenges, setting strategy and reshaping systems.

  • Specialised vocational training
  • Business English
  • Customer service training
  • Leadership and management programmes
  • Specialised technical training
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05

Debt collection

We manage your collections for you, with current communication technology and an approach that keeps customer relationships intact.

  • Debt analysis and assessment
  • A strategy for each case
  • Specialised legal follow-up
  • Detailed periodic reports
  • Advice to prevent debt build-up
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06

Cybersecurity

Protecting systems and data to ISO 27001:2022, from endpoint protection to a 24/7 security operations center.

  • Endpoint protection (EDR)
  • Firewall management and monitoring
  • Data loss prevention (DLP)
  • Backup and data recovery
  • Cybersecurity risk assessment
  • Security policies and procedures
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Who we serve

The sectors we serve

We serve a wide range of sectors and share what we know to help businesses grow.

  • 01

    Large enterprises

    • Banks and financial institutions
    • Telecom companies
    • Government entities
  • 02

    Mid-size companies

    • Manufacturing
    • Logistics
    • Professional service providers
  • 03

    Startups

    • E-commerce
    • Fintech
    • E-learning

What sets us apart

At Excellent Solutions, we stand out for

  • Performance excellence

    Every service measured against clear indicators, and improved.

  • Continuous innovation

    Smart systems and current methods that save time and cost.

  • Genuine partnership

    We work as an extension of your team, not just a supplier.

  • Lasting relationships

    Long-term partnerships with our clients across more than twenty years.

Client retention
90%
Increase in productivity
85%
Equipped call-center seats
12K+
Specialised positions filled
15K+