About us

Your partner in business success

We serve major, medium and emerging enterprises across sectors with comprehensive, specialised solutions.

Our story

Excellent Solutions: your partner in business success

Excellent Solutions is a leading provider of integrated business solutions in Saudi Arabia, serving large, mid-size and emerging companies across sectors with comprehensive, specialised solutions.

We started in Riyadh in 2004 with HR and operations services, and grew into call centers, operations and outsourcing, management consulting, debt collection and cybersecurity.

We deliver your work fast and to a high standard, through on-demand services, a specialised team and equipped work sites in a strategic location in central Riyadh.

Riyadh's towers and the metro station in the financial district — 22+ years of experience

Our journey

Milestones that made us

2004

The first launch

The company was founded in Riyadh, starting with HR and operations services.

Vision and mission

What we aim for, and what we believe in

01
Our vision

To be the preferred and leading service provider for local and regional clients.
02
Our mission

To deliver competitive, high-quality solutions that add value, reduce costs and raise our clients' satisfaction.
03
Our goals

To consistently add distinctive value for our clients through high-quality services.
04
Our values

Customer focus, integrity, innovation and team spirit.

Customer focus
Integrity
Innovation
Team spirit

Strategic goals

Pursuing excellence through clear and focused goals

Professionally tailored services

Each service designed around the client's needs and goals, never one template.
Customer satisfaction and loyalty

We measure our clients' satisfaction and build long relationships on their trust.
Diverse offerings aligned with the Vision

A range of services that supports job localisation and business growth under Saudi Vision 2030.

In numbers

Numbers and achievements

Client retention: 90%
Increase in productivity: 85%
Equipped call-center seats: 12K+
Specialised positions filled: 15K+
Reduction in staff attrition: -15%
Specialised trainings delivered: 10K+
Years of experience: 22+

Leadership

Our leadership team

Mohammed Alyahya

Chief Executive Officer
Ali Alsharaim

Head of Project Management
Mazen Rabaa

Head of Business Strategy
Hamad Alaqedi

Head of Human Resources
Nada Alsloomi

Head of Contact Center

Certifications and awards

Certified with the highest global standards

These certifications stand as proof of our innovation in operational outsourcing, our dedication to customer service standards, and our distinction in human resources management.